the hands on approach
popcorn
Website Design creative progression

maintenance
and support

WebWorks is our service for clients who require a formal arrangement to fulfil their web support and maintenance needs; ensuring that your online web investment is protected and that your web site(s) evolve to meet existing and future customer demands.

Contact us for more information.

Open QuoteI would just like to say thanks to you and all at popcorn for providing such a personal and responsive service, I imagine we are one of your smallest customers yet you never fail to help and answer our questions.close Quote
Deputy CEO - Cambridge CVS

Your Web Presence

Popcorn passionately believes that the ongoing technical support, content management, optimisation and marketing of your website are paramount to its continued success. Keeping your website up to date with fresh content, new products, promotions are just some ways to keep your website performing above your competitors.

Maintenance and Support

We provide three separate services, one to keep your website running, the second to provide support and the third to promote and generate additional business through the site.

Service 1 – Website monitoring

Our Website monitoring service is to make sure that your website is running smoothly. The daily checks to your website ensure you are still up and running with basic monthly checks including:

  • Contact form submissions to make sure your customers are able to contact you with no problems.
  • Test payment each month, to ensure your checkout is still operating correctly
  • Monitoring website security
  • Monitoring website updates, plugin updates, script updates

Service 2 – WebWorks

WebWorks starts from 1 hours’ worth of assistance and support each month with an extra 30 minutes for advanced website monitoring. WebWorks can be tailored to suit your individual needs with an option to review on a quarterly basis.

With WebWorks you receive:

  • Dedicated service to your account manager (office hours)
  • Prioritise your work over non WebWorks clients
  • Automated daily checks to your website
  • Manual visit to your website and submission of your contact form each month to ensure it is operating correctly
  • Manual visit to your website and place a test payment each month to ensure it is operating correctly
  • Advanced website testing and monitoring
  • Monitoring website security
  • Monitoring website updates, plugin updates, script updates
  • Testing & repair of broken links and missing pictures within the site
  • Testing your website on new browser versions and devices as they become available
  • Content management
  • Creation of new pages
  • Adding content
  • Creation of banners, graphics, etc.
  • Assistance with website backup, retrieval and restore
  • Visitor statistics
  • Creation/monitoring of Google Analytics account and basic training upon request
  • Review and interpretation of Google Analytics reports upon request

Service 3 – Marketing and Search Engine Optimisation

We offer a range of different services to help market your website to reach all your potential customers

  • Organic search engine optimisation with monthly reports
  • Email Marketing
  • Social Media Management

Our Marketing and Search Engine Optimisation packages can be tailored to suit your individual needs with an option to review on a quarterly basis.

Contact us today for more information.